Refund policy
All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or any reason other than receiving a defective, damaged, or incorrect item.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, you must notify us within 7 days of receiving your order by contacting us at bashar.nakhleh.95@gmail.com.
To help us assess the issue, please provide:
-
Your order number
-
A description of the issue
-
Clear photos or videos showing the defect, damage, or incorrect item received
Once we have reviewed and verified the issue, we will provide a full refund to your original payment method. Refunds will only be issued for products confirmed to be defective, damaged during transit, or incorrectly supplied.
Non-Returnable Items
We do not accept returns, exchanges, or refunds for:
-
Change of mind
-
Incorrect product selection by the customer
-
Products that have been used, altered, or damaged after delivery
-
Sale or clearance items
-
Gift cards
-
Personalized or custom-made products
Refund Process
If your refund request is approved, the refund will be processed to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Late Claims
Claims submitted more than 7 days after delivery may not be eligible for review, refund, or replacement.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact us at:
Email: bashar.nakhleh.95@gmail.com